Your tenants need answers. Your rental leads need follow-up. Near Assistant’s remote agents handle both for US storage operators, dedicated to your business during the hours you book.
We work with Trove Management, providing after-hours and weekend support across a portfolio of more than 30 self-storage and RV & boat storage facilities. Our agents handle rental inquiries, tenant requests and follow-up work using the client’s systems and procedures.
Give callers a team that can help with reservations, account questions, payments and facility access issues. We resolve requests within our permissions and pass matters requiring onsite action or management approval to the right person.
Put your rental leads in the hands of agents who follow up, answer questions and help customers complete their rental—from choosing a unit to payment and lease completion.
Help tenants make payments, manage autopay and understand routine account information. We also handle payment reminders and account follow-up according to your procedures.
Keep tenants informed and your team up to date with callbacks, email and SMS follow-up, account notes, review requests and shift summaries.
Add support during the working day, extend your coverage into the evening or arrange weekend shifts. We agree on the schedule, responsibilities and escalation process before work begins.
During your booked hours, the assigned agent is dedicated to your business. Service is billed hourly, with a minimum commitment and a quote based on your requirements.
Illustration only. Your schedule, staffing and escalation process are agreed with you before work begins.
Our agents learn your facility information, rental process, software and escalation rules during a two-week onboarding period, provided at no charge.
Our verification process covers identity documents, criminal history, academic qualifications and previous employment.
Receive a summary of call activity, sales, support requests, recurring tasks and items needing attention through your agreed Slack or email workflow.
Founder Ahsan Habib oversees service delivery and weekly performance reviews. Our client success manager handles discovery and onboarding.
Our current workflow includes storEDGE, RingCentral and Google Sheets. We review your tools and access requirements during discovery and train on the agreed workflow.
Tell us about your facilities, call volume, required hours and the work you want covered.
We confirm staffing, responsibilities, hourly pricing, system access and reporting.
We use your SOPs and facility details to prepare the assigned team during two weeks of free onboarding training.
Once training, access and staffing are ready, we begin the agreed shifts and keep you informed with shift updates and weekly reviews.
Yes. Coverage can include business hours, after-hours, weekends or a combination, based on the schedule we agree with you.
Our agents work remotely from Bangladesh and support US storage businesses.
Yes. Within the access and permissions you provide, we assist with unit selection, reservations, payment and lease completion.
Tell us which facilities, hours and tasks need coverage. Our client success manager will discuss your workflow and help you work out the right support arrangement.
